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Job Description:

We’re adding to our Client Services team at BrightTag. We’re looking for a Technical Account Manager who’s fast, thorough and sharp as a tack to effortlessly coordinate implementations, provide on-going service and build awesome client relationships. If you want to be part of a company that envisions a more agile online world built on continuous innovation, keep reading.

The day-to-day:

  • Provide a seamless experience through all phases of the client relationship – coordinating with the client and the BrightTag team to deliver an amazing product and support.
  • Gain an in-depth knowledge of clients’ businesses – strategically identify and execute creative solutions to help them meet their interactive marketing objectives.
  • Oversee client on-boarding, from creating the initial project plan to flawless execution.
  • Empower our end-user clients by training on product use, from basics to best practices.
  • Foster long-standing relationships with clients and manage a high level of on-going service delivery.
  • Innovate on current processes and proactively create new processes to improve top-level support. Capture ideas that will improve our product.

What we need from you:

  • Two or more years working in account management role in the online advertising/marketing space. Let’s just say that tag management is not new to you.
  • Be a proven relationship builder. Current and former clients speak of your abilities in hushed, reverential tones.
  • Passion for digital marketing. You can navigate the world of digital media with ease and understand the strengths and specialties of each ad tech company on the LUMA Partners map.
  • Amazing project management skills. You are able meet keep track of tight deadlines with lots of moving parts and still have presence of mind to have fun along the way.
  • Phenomenal communicator. You are embarrassingly into status reports, updates and timelines but your clients and teammates love you for it.
  • A good head for technology. No, we don’t expect you to be writing code but you can read JavaScript and HTML and are excited to learn to debug tags, write regular and data binding expressions.
  • Keen sense of urgency and the ability to prioritize problems, analyze and resolve issues.

Bonus points for:

  • Experience implementing Site Catalyst, Google Analytics, Webtrends and Coremetrics.

We are building a new technical foundation for the next generation of online marketing. Our management team has a proven track record of building brand name businesses with many successful exits. We are backed by a solid funding foundation and well-known investors: Baird Venture Partners, Epic Ventures, New World Ventures, Tomorrow Ventures, I2A Fund. We take pride in our corporate culture and offer a competitive salary/bonus with great benefits, including the rare opportunity to earn equity upside.

Think this could be the role for you? Well, here’s the thing: we’d like to believe you, we really would! But you’ve got to show us. Send your resume and explain why you’d make a great addition to our team.

Job Category:


Career Level:

Mid Career (2+ years of experience)

Job Type:

Full Time/Permanent