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Job Description:

AHAlife is looking for a Merchant Experience Coordinator to act as the sole point of contact for the merchants who sell on our site, working with them to resolve any shipping, payment, or product related issues. The ideal candidate will have strong interpersonal communication skills and an obsession for building and maintaining strong relationships with fashion and luxury brands of various sizes around the world. 

• Report to the Director of Operations
• Answer vendor calls and emails
• Submit tracking to vendors and sales teams
• Coordinate and communicate all vendor RA’s with the operations team
• Coordinate with shipping and receiving on deliveries and returns
• Coordinate with finance to resolve vendor accounts
• On-board newly signed vendors, both on and offsite

• Strong interpersonal, communication, and relationship skills, both verbal and written
• Experience understanding and communicating the terms of an executed contract a must
• Experience writing contracts a plus
• Strong cross group communication skills
• Experience in a service-oriented role
• Detail oriented
• Strong sense of urgency
• Strong project management skills
• Entrepreneurial spirit
• Positive attitude
• Experience with CRM tools and standard office software
• Data-driven
• E-Commerce experience
• Passion for lifestyle, luxury, fashion, or retail
• 2+ years experience

Job Category:

Architecture and Engineering

Career Level:

Mid Career (2+ years of experience)

Job Type:

Full Time/Permanent