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Job Description:

Join a fun, global team of top engineers, seasoned entrepreneurs, and taxi drivers for the adventure of a lifetime.

We're changing personal transportation, making people’s lives easier, and opening up a multi-billion dollar market in the process. We’ve built a massive following in London, Dublin, Toronto, Chicago and Boston, with both drivers and passengers thrilled to finally have a great experience with cabs. Join us as we expand globally.

The Role

Hailo is expanding rapidly. Your remit is to continuously review and enhance our operational performance and processes, building a single global operational architecture, enabling Hailo to scale effectively as it rolls out around the world. You will harmonize the local needs of each city to weave a suite of well documented global processes into the fabric of the business, continuously improving to enhance our margins, optimize efficiency, reduce error and enhance the customer experience.

You will work closely with stakeholders from across the business including Product, IT, QA, Customer Services, the New City Launch Team as well as the General Managers and local teams in each city.

Reporting to the global EVP Operations, the successful candidate will play a key role in shaping the operational effectiveness of the Company. This is a “hands-on, roll your sleeves up” position with an opportunity to make a significant impact on an exciting and well-funded early stage business growing fast and managing lots of complexity.


  • Continuously assess our operational strengths and weaknesses across our existing markets and service offerings, planning for change by also taking account of our future growth plans
  • As the Company’s operations and process champion, work with senior management to architect the strategy, define priorities and manage their implementation – the buck stops with you
  • Work closely with stakeholders to identify, specify and prioritize process enhancements (automating as appropriate) to improve efficiency and minimize error
  • Define new policies and operational processes in advance of the launch of new consumer and driver app features/services
  • Document and maintain existing policies and processes to enable new cities to launch quickly and operate autonomously
  • Coordinate with local teams to fine-tune the operational architecture where necessary to cater for unique local circumstances
  • Proactively investigate and resolve operational issues as they arise

About You

You are a disciplined problem solver and thrive in a fast-paced, constantly evolving start-up environment. You are motivated by building structured processes and have a relentless focus, targeting the big wins, to deliver operational improvement. You take a pragmatic approach to leveraging technology to drive out operational inefficiency versus finding a quick scalable alternative.

Specifically, you have/are:

  • Minimum 5 years commercial operational or consulting experience, including start-ups
  • Track record as an unyielding operations professional with demonstrable experience of success
  • Structured and disciplined thinking, able to decompose a problem/process into discrete parts
  • An ability to organize others and drive initiatives through to delivery
  • Process and data driven, numerate and with strong analytical skills
  • An exceptional communicator
  • Transportation/logistics experience a plus but not a required


Very attractive salary and stock options.

Next Steps

This is a full-time position based in Hailo's London office. You must be eligible to work full-time in the UK and be willing to travel occasionally for short periods. If you think you have what it takes, don’t delay, send your CV and details of your current salary.

Why Us?

Hailo is the evolution of the hail - a free smartphone app which puts people just two taps away from a licensed taxi, and lets cabbies get more passengers when they want them.

A Hailo hail is accepted around the world every five seconds from Hailo’s global network of tens of thousands of drivers and hundreds of thousands of passengers. Launched in November 2011, Hailo is available in London, Dublin, Toronto, Chicago and Boston - and coming next to New York, Tokyo, Washington DC, Madrid, and Barcelona. Hailo has carried 2.5M passengers and grown to annualized sales of over $100M.

Founded by three taxi drivers and three internet entrepreneurs, Hailo has raised over $50M from the best investors anywhere, including Union Square Ventures, Accel Partners, Wellington Partners, Atomico Ventures, Sir Richard Branson, and Janice, our CEO's mother.

Hailo is available as a free download from the iTunes App Store and Google Play. Simply search on "Hailo".


Job Category:

Computer and Information Technology

Career Level:

Executive (SVP, EVP, VP etc)

Job Type:

Full Time/Permanent