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Job Description:

Job Description:

Role Summary/Purpose:


Solicit and document business requirements for the Collections Operations Planning & Performance (OP&P) organization as it migrates existing reports to new technology and, going forward and longer-term, builds new business intelligence products using the same; build and execute test cases and perform data validation checks; support ad hoc requests for reports and other data needs; support the current inventory of reports, as needed.


Essential Responsibilities:

  • Work with stakeholders, other users, and key personnel across Collections and Operations Planning & Performance to solicit and document requirements for new business intelligence products, taking a holistic approach and applying best practices around data visualization.
  • Act as a liaison and communications conduit between the user community and the development organization, especially in regards to project status, issues, risks, other challenges, evolving requirements, and scope changes; assume a leading role on resolving outstanding issues and communicating their disposition.
  • Assist the development organization in scoping, sequencing, and grouping work packages.
  • Build and execute test cases against new business intelligence products and subsequently document defects and other results.
  • Perform data validation checks between source systems and data warehouses and between data warehouses existing reports and/or new business intelligence products, whichever may be applicable.
  • Perform data steward functions, especially around consistency and governance.
  • Participate in strategic initiatives and identify downstream needs and opportunities.
  • Create and disseminate documentation templates around requirements, test cases, etc.
  • Work with internal and external auditors, as necessary.
  • Identify process and other potential improvements and raise the same with management.
  • Educate and otherwise train users around the utilization of new business intelligence products.
  • Provide ad hoc support in the form of functional data research, report generation, and analytical support.
  • Support the current inventory of reports, when needed, by executing job aids and subsequently publishing the outputs.
  • Perform special assignments and other duties, as required.



  • Bachelor's degree and a minimum of 2+ years of experience between Collections and/or business intelligence and/or requirements documentation and/or testing/data validation; in lieu of a Bachelor's degree, 5+ years of experience between Collections and/or business intelligence and/or requirements documentation and/or testing/data validation.
  • 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint).
  • 1+ year of experience acquiring data (e.g., SQL, SAS, Business Objects, Tableau etc.)


Desired Characteristics:

  • Strong attention to detail with a high regard for quality.
  • Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server.
  • Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations.
  • Ability to work collaboratively as well as independently.
  • Knowledge of the Synchrony application landscape or, alternatively, some prior exposure to Collections or Financial Services systems.
  • Prior exposure to Tableau or like data visualization tool.
  • Ability to think out-of-the-box and drive positive change and improvement.


Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement


Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. 


Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Grade/Level: 09

Job Family Group:

Job Category:

Financial Services

Career Level:

Mid Career (2+ years of experience)

Job Type:

Full Time/Permanent