Lee Robertsβ Background & Experience:
17 Yearsβ Experience Building, Growing, and Leading High Performing Inside & Outside Sales Teams and Best in Class Customer Service Organizations β Leading Centralized and Decentralized Sales and Customer Service Organizations in the US, Canada, and Halifax, NS
Lean Six Sigma Black Belt Certification
Sales and Account Management - Led Inside & Outside Sales organizations with sales surpassing $100,000,000 annually
Recognitions β Two time Chairmanβs Circle of Excellence awards and multiple Presidents Club awards earned for leadership of the highest revenue and most profitable regions
Leadership - Chosen by the SVP to lead a team analyzing entire organizational structure, policies, procedures, vendor agreements, product line and customer service to improve overall service delivery, reduce expenses, eliminate redundancy and improve product lines. This was a 3 month project which resulted in an immediate annualized expense reduction of $1,800,000.
Diverse experience - Consistently selected to develop new lead channels, re-engineer organizational policies and procedures reducing costs and improving customer service and overall profit.
Initiative - Selected numerous times over various employees as a founding member of strategic teams focus on developing new products, solutions, and go to market strategies.
Seasoned and Effective Trainer β Trained all new Sales and Operations employees for Inside Sales and Regional Sales organizations. Developed proprietary training model which included intense role play scenarios, process and product training and interactive discussions with key organizational members.
Sales Operations β Developed, implemented, and monitored performance against performance goals to ensure progress is being made and corrective action, if necessary, is taken. Budget planning, quota setting, P & L Management, and Organizational Structure.