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Sr Officer Loyalty & Privilege Card with 5 years experience in Operation industry. Responsilbilities: Working experience / august 2005 till yet: working as a sr. card officer and e-commerce operations manager -loyalty & privilege card and strategic alliances. / • during my more than 2 year of working experience i have worked on the following internal i.e. pso loyalty card and pso privilege loyalty card / • my working responsibility as e-commerce & marketing operations officer is executing and making sure that all the pso loyalty & privilege card business activities related to orix leasing company and tcs courier services and with customer satisfaction. / • as card officer my responsibility is to leads and coordinates new and old technologies related to pso cards. / • as marketing my responsibility is to coordinates with customer through orix software. / • coordinate with customer, for technical and operational issues rectify. / • coordinating with deputy. managers of pso up countries regarding vendors and pump dealers. / • coordinating with deputy. managers and nso of pso up countries regarding and pso loyalty & pso privilege loyalty cards issues related to customer problems. / • creating md reports of pso card how many produce with in a month or/and year, presenting to md through my dgm. / • customer services liaison when customer contact at pso / • as card officer my responsibility is we can provide all facilities and best service and prompt response to customer for customer satisfaction. / • design pso customer database form on excel sheet / • concept of pso customer database form to pso updating records and improving standard and organization database of customer / • arrange processing of pso customer database form for the customer / • maintain mis of cdf on daily basis / • analysis form customer details with crm for approval to privilege card. / • issue incomplete information letter of cdf customer / • process the customer data updating on cdf / • analysis pso cdf customer details through crm for inform to pay card upgrade fee / • dealing pso loyalty and privilege card merchants and brand partners relation ship. / • checks parking on sap received by customer for replacement card and pin code / • sap payment management –tcs, orix bill of pso privilege loyalty card, pin and customer communication letter accounts / and improve system as well as working..

Bachelors Degree (4 Years) degree. Coursework: Web developing and designing / java programing / advance programing / database oriented / programing / mis

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