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Assistant Manager / Business Analyst / Service Level Manager with 5 years experience in Information Technology industry. Responsilbilities: Mobilink / responsibilities include managing and balancing resource utilization and commitments across multiple projects. leading and participating in internal and cross-functional projects, that includes project planning and scoping, feasibility analysis, and project management. to develop and deliver detailed project plans. to contribute in resolution of most difficult applications/implementations. research, design, feasibility studies and development of ideas into solutions. to provide technical expertise in application implementation and maintenance ensuring the smooth back up and disaster recovery of the assigned applications and databases. responsible for managing and monitoring performance of the desktop service teams against objectives, kpi s, and standards to provide a customer focused service also responsibility of the support and incident management side of the department in line with itil concepts. / (development/implementation projects in sharepoint) other projects / 1. sharepoint portal launch (implementation project for nationwide (approx. 5000 employees) / 2. hr-employee referral program, / 3. hr-e-trainings for managers (10groups), / 4. hr-exit interview, / 5. hr-hits mpms integration, / 6. hr-hiring authorization program, / 7. hr-education assistance program, / 8. hr-innovation program, / 9. marketing surveys, / 10. it-team site, 11. it-finance central storage program, / 12. it-mobit online survey, / 13. it-ems dashboards, / 14. legal-litigation system, / 15. finance-efbr online tax submissions, / 16. osm-towerco internet project / 17. sales-ir complaints, / 18. marketing-csaf form, / 19. marketing-online surveys. / (details can be provided if required) 1. hits (human resource management system) implementation. / 2. sla’s and internal audit, / 3. policies and procedures standardization project, / 4. service catalogue preparation. / 5. centralized service desk support implementation project, / 6. asset management software and ems project rollout for centralized it support, / 7. dashboards implementation for tracking of kpi’s and sla’s / (details can be provided if required).

Masters Degree degree. Coursework: Majors (hr and management)

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