Service Quality Co-ordinator with experience in Human Resource industry. Responsilbilities: 1. ensure that all bank customers / walk-in customers are properly greeted and welcomed with smile by the floor manager. / 2. ensure thatâ€™s customers are well looked after within the bankâ€™s policies & procedures by providing them personalized service & proper guidance. / 3. manage floor time management. / 4. act as a focal point between branch and service quality department at ho / 5. make sure that atm card/pin record is properly kept, timely delivered to customers and destroyed undelivered cards/pin at the given time frame. / 6. assist and guide the customer for issuance of cheques books, atm, balance confirmation certificates, duplicate statement of accounts coiis, mmcs, pos, dds, tt,s and other banking instruments in close coordination with the relevant department. / 7. ensure adequate inventory of customer interface forms/applications and product brochures maintained at the branch. / 8. liaise closely with operations & teller counter to ensure timely processing and prompt, quick & accurate delivery of service to the customer. / 9. conduct monthly service huddle in the branch. / 10. ensure the implementation of service quality policies issued by head office from time to time / 11. collect feed back from customers on products and services. / 12. initiate complains in crm system of internal and external customers. / 13. ensure overall cleanness and pleasant atmosphere in the branch premises / 14. proper maintenance of the notice board / 15. analysis of the monthly branch performance report with an attempt to focus from the highlighted most affected areas and work towards eradicating the issues. / 16. maintain a list of complaints of branch customers and follow up/coordinate its resolution with the concern. / 17. account opening and closing (no editing) in the system(data feed only), once the form is completed from all aspect and authorized by the concern staff / 18. ensure cleanliness & proper care of the serve room. / 19. provide suggestions to the branch manager and service quality department on improvement in customer services..
Graduate/ Hrm Program degree. Coursework: Human resource management