Dart Analyst - Primer Support with 2 years experience in Computer and Information Technology industry. Responsilbilities: • working support for premier customers (nasa, us govt., all banks, govt. and private sectors globally). / • working for 4th and 5th level of premier support. / • ability to work as team lead for blackberry infrastructure design and support for the platform of exchange 2k, 2k3 and 2k7. / • advance knowledge of msde and sql 2k, 2k5 for blackberry database management and support. / • handel customer’s calls, emails and web chat sessions to provide world class primmer support. / • handel all issues related to blackberry enterprise server as well as handheld and desktop manager. / • reproduce the issues in test environment before sending instructions to the clients. / • setup an exchange environment for e2k, e2k3, and e2k7 for all version of bes for root cause analysis. / • hands on experience to design infrastructure for messaging and collaboration services for mobile systems (blackberry bes 3.x.x, 4.0.x, 4.1.x and 5.0.0) / • strong problem solving and root cause analysis capabilities. / • able to work independently on bes environment for 50,000 bes users. / • answers the customer’s quires about upcoming products and releases. / • explain the rca to the customers after review the bes logs. / • escalate the case when need some improvement in the product to fe (future enhancement) team. / • escalate the case to software development team when need to change some application codes..

Mcs degree. Coursework: Networking and data communication

Exchange, Blackberry Administration, Windows