Sales & Customer Services Manager with 4 years experience in Customer Care industry. Responsilbilities: • promptly answered and responded to customer calls by determining needs, answering questions, or transferring to appropriate personnel, if needed / • promoted and engaged in the process of the customer services enhancement by establishing personal rapport with client / • evaluated and continually communicated with assigned teams to foster performance improvement objectives / • identified and analyzed operational challenges and facilitated the development of solutions to prevent reoccurrences / • actively partnered with quality development to promote and nurture a learning environment for the external and internal customers / • assisted with the sales and marketing function by acting as a backup to the team leaders / • persuasively communicated the goal, values and company’s mission to the employees to keep the team motivated and focused / • actively searched for ways to improve the service standard and proactively anticipated the challenges to service the existing client base to retain the business. .

Master Of Science. (m.s.) Hospitality & Tourism Management degree. Coursework: Master of science. (m.s.) hospitality & tourism management / - human resource management / - finance / - organization behavior / - strategy / - marketing / - international service management / - franchising hosp mgmt / - stat behavioral / - comtemp prob in hospitality industry / - found of ed research

Conflict Management, Communications, Project Management