Customer Relation Manager with 3 years experience in PTC industry. Objective: To seek a challenging position in a reputed, progressing organization where I can invest all my professional expertise to the optimum level and mutual growth for both the organization and my carrier.
Responsilbilities: · responsible for smooth operation of administration, finance, sales, recovery, marketing, requisition. inventory, recruitment, training, compensation. involved in selling products and solutions to existing and new accounts in commercial, enterprise, public, and service providing sectors. / · managed and exceeded customer expectations - always ensuring the delivery of pitch work to the highest possible standards. / · responsible for the sales process from initial point of contact (lead generation), presentations, demonstrations and discussions via web or phone, proposals, and execution. / · evaluated & reported all changed situations, competitive activity to ensure company maintains market awareness. / · reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement / · maintenance of accounts, corporate & personal, involving processing of relevant customer related products. / · handling customer queries and providing solutions to ensure considerable enhancement of customer database. / · counter selling of newly introduced products to increase customer turnover. / · ensuring smooth operations of customer transactions & introducing to them the innovative developments carried out by the company / · developed and maintained relationships with new and existing clients to expand sales. / · lead sales campaign and achieved sales targets with rigorous sales and marketing activities / · provided customer support for network issues, billing complaints, wrong deductions. / · prepared sales quotations and business proposals for clients also handling all other administrative duties. / · worked closely with md and sales manager, to identify important market segments and formulate important marketing strategies, distribution and franchising issues. / · conducted market & financial analysis related to the purpose of the project in order to secure business prospects. / · organised presentations for the services to external clients / · handled key accounts with sales manager by providing detailed trainings, presentations and info sessions to allow the clients to better understand the products / · handled major accounts like, united bank limited, national bank limited, toyota frontier, beacon house school system. .
Mba Human Resource degree. Coursework: Compensation managment, training development, leadership, principle\' s of management, e.commerce, principles of marketing,expert system, system analysis and design, business letter writing,business report writing, inter personal skills, human resource management, visual basic, operating systems,artificial intelligence