Sr. Crm Service Desk Analyst with 4 years experience in Admin Assistants industry. Responsilbilities: I have primarily worked in the back office support capacity for en pointe technologies, inc. founded in 1993; en pointe technologies is headquartered in los angeles, california (usa). en pointe technologies is the trusted advisor to thousands of i.t. organizations nationwide, including commercial enterprises, government agencies, and educational institutions. this position requires hgihest level of communication skills, promptness in solution providing, efficient handling of it resources (applications and hardwares), /  two years of professional experience in the field of software administration, analysis and support (includes primarily ms crm dynamics 3.0 and others include clarify crm and access pointe /  hands on experience in training both offshore and onshore users on ms dynamics crm 3.0 (includes basic level and advanced level) /  rendered various troubleshooting solutions for crm application /  extensive involvement in documentation of ms dynamics processes and procedures for iso certification /  skilled on ms crm reporting feature along with the enhanced excel formatted reports /  involved in crm application maintenance and support /  currently researching and testing ms dynamic titan 4.0 / technical expertise in detail: / • involved in testing of application data importer both in qa and production server with developers / • involved in devising the procedures and templates to support end users of application / • created training guides to help out the sales force / • identified the reports required by end users and their management / • corresponded with the higher management and technical staff (developers) regarding projects and technical issues / • data reporting to the territory managers on the performance of their respective sales teams. / • reporting on sales performance analysis per territories to the vice president sales and executive vice president sales. / • identify the usage of crm marketing module and worked with the director marketing to devise the usage of campaign entity / • also engaged in documentation of processes and procedures on crm service desk / • responsible for the administration of ms crm 3.0 application both web/outlook client foremost and partially worked on the clarify crm, adobe macromedia breeze session, access pointe and sap. / • accountable for training new sales hire on the ms crm application / • responsible for process and data maintenance of the ms crm 3.0 application / • responsible for installation and trouble shooting support on the ms crm 3.0 application / • responsible for searching, testing and comparing other crm solutions prevailing in the market / • responsible for making extensive reports from crm and excel addressing senior sales management back in corporate u.s. .

Bachelors Of Business Administration degree. Coursework: Major involved in management and marketing courses.such as marketing management, sales and selling, entrepreneurship,operations management, project management.did my research thesis on furniture market of twin cities and got the research analysis published in the newspaper. involved in conducting it labs(basic usage on ms office) for students and government servants like judges and police staff.actively involved in management of seminars and entertainment galas.involved in arranging/conducting hr partnership summit for two days in serena, where delegates were invited from india and bangladesh.elected as group lead by course moderator most of the times due to my management and leadership skills.participated in the sony exhibitions as marketing personnel 3 times to have a taste of marketing environment.served as students asstt for different subjects as english(1 semester), business maths,it for (1 and a half yrs.

Ms Word, Excel, Power Point, Visio, Ms Crm Dynamics