Senior Manager Sales Operations & Development with 5 years experience in Customer Care industry. Responsilbilities: - increased revenue from £90,000 to £0.5 million / annum / - increase operations growth from 30 seats to 110 seats / - instrumental in expanding company growth by exceeding targets / - utilizing project management skills whilst controlling budgets. / - undertook a range of other duties as directed by the c.e.o and chairman of the company. / - managing an extremely successful call center. / - recruited sales staff to increase global coverage and developed new accounts / - gained many large clients and achieved rapid and consistent growth in line with investment plan, attended meetings with investors to present the company and business plan. / - implemented copc and iso standards and procedures that ensured output objectives were achieved in accordance with the business plan / - identified new market and introduced new products to the uk market / - project managed and evaluated training programs such as customer services, finance and budgeting, appraisal skills, trainer skills within demanding timescales. / - created and implemented account development strategies that significantly enhanced business growth. / - developed, presented and executed business development plans / business reviews. / - working closely with the marketing & sales team to produce marketing campaigns, travelled across uk and us to visit in person, the directors of the target group. / clients: / mcdonalds, eli lilly, abbott nutrition, green star, fm91, colgate, toucan / pipex (uk), hr logica (uk), spectrum uk ltd, autobuyer uk ltd, divicom (us), amazing herbs (us) & several doctors for medical transcriptions. / projects: / lilly diabetic hotline, mcdonalds delivery service, abbott tele-sales, uk quest, project cleansing etc..
Masters In Computer Science degree. Coursework: Software engineering