Management Trainee with 4 years experience in Computer and Information Technology industry. Objective: I would like to be a part of a dynamic and progressive organization where I could demonstrate my extensive knowledge and abilities to identify and analyze main processes, solve problems, implement changes and provide recommendations for process improvement. Where my interpersonal and analytical skills will be fully utilized and further developed.
I\' d like to achieve an Expert Level in Telecom using the knowledge gained through the Data Communication & Computer Networks Courses

Responsilbilities:  working as management trainee in ptcl where my main responsibilities are to lead & manage the dsl maintenance teams and providing the technical support to the broadband users of all islamabad & rawalpindi exchanges. /  to diagnose & troubleshoot the network problems both at the server end & user end. /  to ensure the quality of high standard support for the complaint calls. /  provide the feedback to the concerned higher authorities, in a more meaningful way, showing the required results and reports based on the recorded data. /  liasing with all the exchanges of rawalpindi & islamabad for giving new instructions regarding broadband (dsl). /  created an online site for the dsl team & other important dsl related contact numbers. /  use of online database softwares like bncc and paknet billing system for customer support. /  vast experience of user end cpe (dsl modem) installation using different types of modems and the technical issues involved in it. /  managing complaints record database. .

Bs(cs) degree. Coursework:  computer network /  data communication /  final project (mobile company pos system) /  software engineering – i /  software engineering - ii /  artificial intelligence /  data structures /  digital logic design /  data warehousing

Software Designer