Management Trainee with 4 years experience in Computer and Information Technology industry. Objective: I would like to be a part of a dynamic and progressive organization where I could demonstrate my extensive knowledge and abilities to identify and analyze main processes, solve problems, implement changes and provide recommendations for process improvement. Where my interpersonal and analytical skills will be fully utilized and further developed.
I\' d like to achieve an Expert Level in Telecom using the knowledge gained through the Data Communication & Computer Networks Courses
Responsilbilities: รฏยย working as management trainee in ptcl where my main responsibilities are to lead & manage the dsl maintenance teams and providing the technical support to the broadband users of all islamabad & rawalpindi exchanges. / รฏยย to diagnose & troubleshoot the network problems both at the server end & user end. / รฏยย to ensure the quality of high standard support for the complaint calls. / รฏยย provide the feedback to the concerned higher authorities, in a more meaningful way, showing the required results and reports based on the recorded data. / รฏยย liasing with all the exchanges of rawalpindi & islamabad for giving new instructions regarding broadband (dsl). / รฏยย created an online site for the dsl team & other important dsl related contact numbers. / รฏยย use of online database softwares like bncc and paknet billing system for customer support. / รฏยย vast experience of user end cpe (dsl modem) installation using different types of modems and the technical issues involved in it. / รฏยย managing complaints record database. .
Bs(cs) degree. Coursework: รฏยย computer network / รฏยย data communication / รฏยย final project (mobile company pos system) / รฏยย software engineering รขยย i / รฏยย software engineering - ii / รฏยย artificial intelligence / รฏยย data structures / รฏยย digital logic design / รฏยย data warehousing