Manager Customer Support with 12 years experience in PTC industry. Objective: To pursue a highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills, and contribute effectively to the organization. To seek a career with growth opportunities in a dynamic organization, which provides relevant exposure, training and growth opportunities in a practical environment.
Responsilbilities: Ã‚Â· provision of accurate and brief information about products and services to the customer. / Ã‚Â· offering a helping and ready hand to the customers. / Ã‚Â· organizational and manpower planning. employee information system, job analysis, design & job description. / Ã‚Â· using problem-solving skills to handle difficult or irate clients. / Ã‚Â· suggesting alternatives and possibilities to resolve customerÃ¢Â€Â™s complaints on priority basis. / Ã‚Â· bringing awareness among customers by educating them about various products nÃ¢Â€Â™ services. / Ã‚Â· execution of team plans to achieve goals of first contact resolution and order taking. / Ã‚Â· learning about organizationÃ¢Â€Â™s products or services and keeping up-to-date with any changes to them. / Ã‚Â· capitalizing lead requests by applying core customer service techniques supported by lead qualification skills. / Ã‚Â· regularly attending training and coaching sessions conducted by training & development team. / Ã‚Â· conveying customerÃ¢Â€Â™s feedback and suggestions to the supervisor in order to offer services exceeding customer expectations. / Ã‚Â· taking immediate and all possible measures to resolve customerÃ¢Â€Â™s problem keeping company policies in view. / Ã‚Â· responsible for launched products and market it with detail of competitor analysis. identifying product positioning, and developing new advertising campaigns for office automation products. responsible for continuous improvements in product, pricing, communication strategies for the entire range of products. using different marketing channels to promote company brands and for building high image in public sector thru print media, online, personal references and management of sales force team. .