Software Administrator with 7 years experience in Business Operations industry. Responsilbilities: Create brd\' s (business requirement documents) to develop and enhance operations in sap / work closely with users on system specific requirements gathering / create business flow charts in order to portray a precise and clear business process picture for users / assist in preparing and coordinating quotes, bid requests, rfq and rfp including product and pricing research / report sap flaws in s&d master data module / investigate problem situations or incomplete orders and requests to determine appropriate solution with timely follow up to the requestor. take ownership of call, request, or issue and ensure completion and communicate back to the iam / setting up material master and then info records of the parts along with their characteristics / confirm and close purchase orders for billing (non edi) / prioritize daily workload to meet established deadlines / achieve a cross-functional understanding of roles within en pointe in order to provide superior customer service / communicate effectively across multiple functions and management levels / communicate frequently with customer service to ensure customer satisfaction / prioritize daily workload to meet established deadlines / achieve a cross-functional understanding of roles within en pointe in order to provide superior customer service along with major software vendors. i.e. microsoft, adobe, mcafee, macromedia, novell / maintain a high level of customer satisfaction and provide regular and timely feedback regarding customer requirements / troubleshoot contract configurations and billing related.
M.sc Computer Sciences degree. Coursework: Computer networks,data communication model, system programing