Customer Service Suervisor with 8 years experience in Programme Management (Development) industry. Objective: I am graduate from IBA, Jamshoro major in Marketing & Management with 83 %age. I have three years professional experience of Sales and Management in Khushhali Bank and one year Administration experience in Dewan Mushtaq Textile Group. My experience with Khushhali Bank mainly comprises of front line social mobilizing & credit facilitation, community development through micro finance loan and infra-structure schemes and to look after over all branch administration working solely in the district.
Responsilbilities: key responsibilities / 1 administrative and functional reporting to area sales manager(asm) / 2 supervision of effective interaction with various client segments and product sales in compliance with bankÃ¢Â€Â™s policies and guidelines. / 3 effect supervision initial situation analysis and proceed for formation of community groups(cg). / 4 effect supervision of complete documentation of credit cases, cg formation process, individual borrowers record, joint cg loan processing and related terms, disbursement of cheques and regular/ periodical reviews of credit cases in line with social sector development practices adopted by bank ensuring stringent compliance and producing period reports for managementÃ¢Â€Â™s review of performance and policy impacts. / 5 effective and efficient member of sales team through proactive coordination, guidance and counseling, assist in bankÃ¢Â€Â™s operational efficiency and portfolio (asset/ liability) quality, identify and resolve processing related problem and ensure effective utilization of resources. / 6 ensure credit quality and collection efficiency standards remain in compliance with policy. / 7 identify and resolve client-servicing problem, conduct regular visits of cgs for monitoring its improvements, business potential, develop a close friendly relationship with community groups to ensure timely task accomplishment. / 8 facilitate product development and be a source for proposition to management over new/ enhanced ancillary services, which would directly effect client cash flows. / 9 responsible for all branch operation and dual custodian of daily cash with accounts officer..
Mba degree. Coursework: 1. human resource management / 2. financial management / 3. managerial economics / 4. marketing / 5. sales management / 6. export management