Technical Support Specialist

About Us:

• Chartboost provides a mobile gaming business engine to leading publishers like Crowdstar, Pocket Gems and TinyCo to help acquire more users and make more revenue per user for their mobile game titles. 
• We’ve added 12,000 games to our network and serve over 6 Billion user sessions per month.
• Our founders are mobile gaming pioneers from Tapulous (now Disney Mobile).  We have top tier funding and turned cash-flow positive just two days after launching our platform.
• Join us and help democratize distribution by providing the marketing and monetization muscle of a massive network to publishers of all sizes.

About the Job:

• Chartboost is a complex system with many moving parts. On the customer facing side, it’s a simple, easy to use SDK & web dashboard. 
• This position needs to understand all parts to diagnose even the smallest issue.
• Chartboost has many clients with all levels of proficiency. We need to speak the pro lingo, as well has hand-hold less proficient clients.
• We have a reputation of being extremely helpful and responsive. You can help make that even better.

Responsibilities:

• Help new developers integrate our SDK & setup appropriate campaigns to serve their specific needs.
• You will answer customers’ questions quickly. If they require in-depth technical support, you will collect information that our engineers need. 
• Ask all the right questions to decide whether the issue should be elevated to Chartboost engineering or it can be solved with the client.
• Communicate best practices to mitigate issues you foresee they’ll have in the future.
• Test and re-test reported bugs & new features.

Requirements:

• You know how to turn a customer into a Chartboost promoter. When they’re done with you they’ll have tweeted & told all their friends that Chartboost is awesome.
• You’re are technical and have an understanding of what general engineering concepts.  You know how to code in HTML and maybe even have worked with an API or SDK.
• You know how to prioritize & triage, but you still don’t forget about the little guy.
• You love learning, you love helping people, and you want to get people excited to use Chartboost
• You’ve admired the Nordstrom, Apple, Zappos, etc service ethos.

Bonus:

• You’ve worked in mobile before and understand how people use mobile devices in wild.
• You know some code, any language.
• You’ve won awards for being awesome in some way at other jobs or during school.

Perks:

• Awesome new office space that's close to the BART/MUNI and Caltrain stations in the heart of SOMA.
• 20 days of PTO plus your birthday off each year
• Full medical, dental and vision insurance 
• Fully paid monthly Clipper passes for Caltrain/BART/MUNI. 
• Fully paid company-wide getaways and retreats
• Frequent “work out of the office” days
• Stock Options
• Champagne Fridays - we are growing so fast that we have new numbers to celebrate every week!