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Job Description:

 

GENERAL

At Postmates, customers are the center of our business. We’re looking for a people person extraordinaire to build our community from the ground up. The bar for customer service is set extremely high and we need this person to take the reigns of our existing support infrastructure while building a scalable framework for new cities moving forward.

RESPONSIBILITIES

  • Address customer complaints and questions in real-time, working closely with dispatch to collect relevant information about deliveries
  • Build a rockstar support team to work around you
  • Monitor Twitter, Facebook and other social channels and participate in relevant discussions with customers and partners
  • Activate new customers and engage with community influencers
  • Maintain weekly column on Postmates company blog, providing insights into customer behavior, interesting use cases and community events
  • Plan and host local events for customers and partners
  • Serve as the voice of Postmates in your city and online


REQUIREMENTS

  • 3+ years of customer service, support or marketing management experience
  • Strong verbal and written communication skills (grammar nerds wanted)
  • Naturally outgoing personality and an influencer amongst your personal network
  • Deliver results on time-sensitive projects
  • Pro-actively develop plans to address new challenges and opportunities
  • You should be comfortable working in a startup environment and participating in individual and group critiques.
  • You want to change the world at least a little bit
  • You appreciate complex problems

BENEFITS

  • Competitive salary
  • Stock option plan
  • Medical benefits
  • Comfortable chairs, your choice of computer and other supplies
  • Stocked kitchen
  • Awesome work environment at a company with a huge vision.

HOW TO APPLY

Send the following to jobs@postmates.com

  • Updated resume
  • List of personal references
  • A note about why you're interested in working with us
  • Salary expectations
Job Category:

Internet

Career Level:

Management (Manager/Director)

Job Type:

Full Time/Permanent

Positions:

1