Community Manager

 At Uber, amazing service is our core. We're a game-changing startup, providing quality, on-demand car requests (Benzes, town cars, etc.) from the touch of your phone. A tenacity toward surprising our users with an awesome experience is critical to our success. We're looking for a community support all-star to take charge of customer satisfaction in Atlanta!

The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing UberLOVE to our users.

You are...

• A utility player. You're willing to find resolutions to customer issues early, late and often.
• Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily... thousands of Uber user emails each month? No prob!
• Naturally curious. You're innovative,  extremely creative and constantly looking for ways to improve upon things.
• Word savvy. You have exceptional writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly. 
• Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You'll humbly be the voice of Uber. 
• Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.
• Motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues.

Responsibilities

You'll be tasked with supporting our users with "Holy Awesome-sauce" service and inspiring a growing user base to share the Uber experience. You'll have great opportunities to develop & foster various skill sets:

• Tame upset riders and turn them into passionate evangelists. Respond to emails & support issues promptly.
• Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs. 
• Find the transportation pulse of the city and identify new ways to get the Uber experience in front of new users.
• Spread the UberLOVE through creating exciting blog & social web content. 
• Work closely with both your tight-knit Atlanta team of three, as well as other city Community Managers to streamline process and assist in intelligently scaling a vibrant business.

Experience

• Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).
• Solid writing background; experience blogging and/or editing (grammar buffs wanted).
• Customer support background a plus.
• Influencer amongst your friends and community. You know people.

Education

• College degree in Marketing, Public Relations or similar degree is a plus, not required.
• Accomplished in foosball is a plus.

*** Bottom line: You have to be ready to hustle! You must be ready and excited to get your hands dirty and help build a growing business. You're the customer advocate and need to bring the voice of Uber to the masses...you ready?