Account Manager, Social Activation

About VivaKi:

VivaKi was established in 2008 by Publicis Groupe, the world’s third largest marketing communications organization, to accelerate the digital transformation and expertise of the Groupe and its agencies. Today VivaKi is a global leader in digital advertising solutions, working with the world’s leading organizations to help them navigate the evolving and chaotic consumer landscape. We achieve this by scaling the products and solutions clients need today, while incubating the tools they will need tomorrow.

VivaKi is organized across four distinct pillars: Products and Solutions includes Audience On Demand™, a market-leading addressable media buying practice recognized as the first, best and most secure solution of its kind in the world; the Emerging Opportunities practice transforms new partnerships into digital marketing products and services. A well-known global component of this practice is The Pool, which explores and surfaces next generation ad models for emerging media platforms, plus VivaKi Ventures which aligns with start-up companies who serve the Ad Tech industry; Operational Consultancy is a global process automation and standardization practice that streamlines systems, process and workflow for an open and networked world; VivaKi Exchange is a trading operation that leverages the scale of the Groupe’s combined media clout in 16 markets around the world, negotiates the most efficient and effective opportunities for our clients. Across the globe, VivaKi employs more than 300 engineers, technology experts, product designers, analysts and digital marketing professionals.

Description:

The Account Manager, Social Activation will work with VivaKi agency brands to facilitate the delivery of all key elements of social media programs.

Responsibilities:

Account/Relationship Management

·         Assumes accountability and ownership of social program successes and failures for several agency client accounts

·         Provides excellent communication via phone, emails and direct contact

·         Provides thought leadership to clients in social and online marketing

·         Keeps management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business

Project Management

·         Assists Team Lead/Project Manager in managing the daily work flow of all agency client social media programs, including initiation and management of projects across functional departments

·         Reviews agency deliverables for quality and ensures that recommendations and work product are sound and viable

·         Executes social account strategies and plans based on directive from agency account teams

·         Monitors the status of tasks as they move in and out of functional departments

·         Monitors resource capacity and workload of labor pool within each functional group

·         Tracks and reports on time spent on individual projects and tasks

·         Interfaces with department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients

·         Meets specified deadlines

Team Leadership & Development

·         Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity

·         Adopts stated client management standards and project management best practices

Process Improvement

·         Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group

Minimum Qualifications:

·         Bachelors degree, concentration in business, marketing, or advertising preferred

·         Minimum of 1-3 years as associate account manager or equivalent if internal candidate

·         Minimum 1-3 years of experience in paid social marketing, if external candidate

·         Social media marketing experience

·         High competency level with DartSocial preferred

·         Demonstrated problem solving and project management skills

·         Strong interpersonal, verbal, written communication and presentation skills

·         High competency level in MS Office MS CRM with specific strengths in Excel

·         Able to work independently and balance multiple tasks

·         Must be able to work in fast paced, dynamic environment and have ability to adapt to change